Frequently Asked Questions

If the system doesn't recognize your username, it's likely because you haven't logged in within the last six months. Don't worry—your account is safe! You will just need to click "Register a New Account" on the login page to set up your access to the new system.

If your current password meets our updated, stronger security requirements, yes! If it doesn't, the system will simply prompt you to create a new, more secure password during your first login to ensure your information stays protected.

No, it’s getting a complete makeover! We’ve designed a fresh, modern, and intuitive interface for both desktop and mobile. Our testers have raved about how easy it is to navigate, and we think you’re going to love how clean and user-friendly it feels.

You asked for a faster, more reliable digital experience with better features and we listened! We are excited to guide you into a brand-new system designed to make managing your money smoother and easier than ever.

No—we have great news! You will now be able to see all of your connected accounts under a single login.

Note for Joint Owners: To use this feature, every user needs their own primary login. If you are currently a joint owner on an account but do not have a Main Share Savings account of your own, you will just need to open a Main Share Savings account in your name. This will unlock your personal login and give you full visibility across all your accounts. If you need any help setting this up, please reach out—we’re happy to assist!

Yes, all of your historical data is coming with you. You will have full access to your past transactions, eStatements, and tax documents right from day one—plus, the new system will make it even easier to search through them.

Yes, in most cases your username will stay the same. However, to keep our system secure and efficient, we only migrated accounts that have been active within the last six months. If you haven't logged in recently, you will just need to complete a quick re-registration process

Yes! We’ve added several powerful new tools to help you manage your financial life in one place. Once you log in, you can:

• Monitor your credit score and history for free.

• Track your home's estimated value.

• Link and view accounts from other financial institutions.

• Enjoy a smoother, faster overall experience.