You've got questions? We've got answers...
Members can perform all functions of an ATM at an ITM in addition to:
- Cashing Checks
- Cash and Check Deposits and Withdrawls
- Loan Payments and Transfers
Financial Service Advisors will be available from:
| Monday, Tuesday, Thurs. | 8:30 a.m. - 4:00 p.m. |
| Wednesday | 9:30 a.m. - 4:00 p.m. |
| Friday | 8:30 a.m. - 4:00 p.m. |
During off hours, you can continue to use the ITM to make payments, deposits and complete withdrawals!
Touch the screen to begin your transaction and a Financial Service Advisor will soon appear on video. They can then help you with your transaction, just like they were sitting in front of you in person!
No. ITMs perform all functions ATMs perform, but also include a face-to-face experience with a FedChoice Financial Service Advisors which allows for many more types of transactions.
FedChoice locations currently offering ITMs are:
- Lanham
- Brentwood
- New Carrollton
- IRS National
- IRS Philadelphia
The safest way for members to contact us is via secure email as we can respond in more detail. Simply login to eBanking, select "Messages & Alerts" in the top right corner and select “Message.”
If you'd like to send us a email about general inquiries that do not require sensitive information, please fill out the following form.
Please do not include any of the information listed below in the Message section:
- Account Numbers
- Social Security Numbers
- Personal Identification Numbers (PIN)
- Usernames/Passwords
- Credit Card, Debit Card, or ATM Card Numbers
- Account Balance Information
- Credit Report Information
- Payment History
You can view our business hours and Financial Service Center location information below.
Our Member Care Center hours are as follows:
Monday, Tuesday, Thursday, Friday- 8:30 a.m. to 4:00 p.m.
Wednesday- 9:30 a.m. to 4:00 p.m.
Our fax number is 301.429.0488.
You can apply to become a member online through the following link or at any of our Financial Service Centers.
Please check our Membership Eligibility before applying to see requirements.
You can join FedChoice in one of two ways:
- You are a federal civilian employee, annuitant or a federal contractor.#
- You are a family or household member of a federal civilian employee, annuitant or a federal contractor.
#Counties Covered Under FedChoice Charter: District of Columbia, Maryland: Anne Arundel County, Baltimore City, Baltimore County, Calvert County, Carroll County, Cecil County, Charles County, Frederick County, Harford County, Howard County, Montgomery County, Prince George's County, Queen Anne's County, Virginia: Alexandria City, Arlington County, Clarke County, Fairfax City, Fairfax County, Falls Church City, Fauquier County, Fredericksburg City, Loudoun County, Manassas City, Manassas Park City, Prince William County, Spotsylvania County, Stafford County, Warren County, West Virginia: Jefferson County, Delaware: New Castle County, Pennsylvania: Bucks County, Chester County, Delaware County, Montgomery County, Philadelphia County, New Jersey: Burlington County, Camden County, Gloucester County and Salem County
+Immediate Family: Spouse, child (step/adopted), sibling (step/adopted), parent, grandparent, grandchild; Household member: Persons living in the same residence, maintaining a single economic unit.
- About FedChoice Credit Union
- Account Questions
- ATM Questions
- Checking Questions
- Debit Card Questions
- Financial Literacy Questions
- General Product and Service Questions
- Home Banking Questions
- ITM Questions
- Loan and Credit Questions
- Miscellaneous Questions
- Roth IRA Questions
- Security Questions
- Share Certificate Questions