You've got questions? We've got answers...
To take out any loan products, you must be a member of FedChoice.
For refinancing, we recommend having your membership established prior to submitting a mortgage application
For Purchases, if you are not currently under contract, we recommend submitting membership/mortgage application simultaneously. However, the membership must be approved to move forward with the loan.
If your mortgage is serviced my CUMA, please call 1-800-231-8855 to speak with them about available options.
If your mortgage loan is serviced by Colonial, please call 1-800-390-2000 to speak with them about available options.
You will need to open your own membership account. You are able to submit your membership and Furlough Loan application at the same time by clicking here.
No. We are unable to access our IRS National location at 1111 Constitution Avenue, N.W. Room 1716 Washington, D.C. 20224. The ITM at this location is now restricted access.
No, you are welcome to join FedChoice today and apply for both a Furlough Loan and Membership at the same time by clicking here.
You can apply to become a member online through the following link or at any of our Financial Service Centers.
Please check our Membership Eligibility before applying to see requirements.
The safest way for members to contact us is via secure email as we can respond in more detail. Simply login to eBanking, select "Messages & Alerts" in the top right corner and select “Message.”
If you'd like to send us a email about general inquiries that do not require sensitive information, please fill out the following form.
Please do not include any of the information listed below in the Message section:
- Account Numbers
- Social Security Numbers
- Personal Identification Numbers (PIN)
- Usernames/Passwords
- Credit Card, Debit Card, or ATM Card Numbers
- Account Balance Information
- Credit Report Information
- Payment History
You can view our business hours and Financial Service Center location information below.
Our Member Care Center hours are as follows:
Monday, Tuesday, Thursday, Friday- 8:30 a.m. to 4:00 p.m.
Wednesday- 9:30 a.m. to 4:00 p.m.
You can review our membership eligibility here.
Our fax number is 301.429.0488.
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