Frequently Asked Questions

The hold policy can befound within the Funds Availability Policy included in your Member Account Agreement.

To date, we are not aware of any member information being misused as a result of this incident. However, out of an abundance of caution, we recommend you remain vigilant. We have worked with Marquis to arrange for complimentary credit monitoring services for affected members. Details on how to enroll in these services will be included in the notification letter mailed to you.

Have questions? Marquis has established a dedicated call center to answer questions about this incident.

• Phone: 855-403-1764

• Hours: 9:00 a.m. to 9:00 p.m. Eastern Time, Monday – Friday

Marquis is currently mailing notification letters to all members whose information was involved in the incident and for whom we have a valid mailing address. These letters will provide specific details regarding your data.

Have questions? Marquis has established a dedicated call center to answer questions about this incident.

• Phone: 855-403-1764

• Hours: 9:00 a.m. to 9:00 p.m. Eastern Time, Monday – Friday

The information varies by member, but the files potentially accessed may have included:

• Names

• Dates of Birth

• Social Security Numbers

• Member Numbers

Have questions? Marquis has established a dedicated call center to answer questions about this incident.

• Phone: 855-403-1764

• Hours: 9:00 a.m. to 9:00 p.m. Eastern Time, Monday – Friday

No. This incident occurred on the Marquis network, not on FedChoice Federal Credit Union’s computer systems. However, because Marquis processes data for us, some of our member information was involved. We are committed to the security of your data and are continuing to monitor the situation with Marquis to ensure they maintain the high standards our members expect.

Have questions? Marquis has established a dedicated call center to answer questions about this incident.

• Phone: 855-403-1764

• Hours: 9:00 a.m. to 9:00 p.m. Eastern Time, Monday – Friday