You've got questions? We've got answers...
To take out any loan products, you must be a member of FedChoice.
For refinancing, we recommend having your membership established prior to submitting a mortgage application
For Purchases, if you are not currently under contract, we recommend submitting membership/mortgage application simultaneously. However, the membership must be approved to move forward with the loan.
No—we have great news! You will now be able to see all of your connected accounts under a single login.
Note for Joint Owners: To use this feature, every user needs their own primary login. If you are currently a joint owner on an account but do not have a Main Share Savings account of your own, you will just need to open a Main Share Savings account in your name. This will unlock your personal login and give you full visibility across all your accounts. If you need any help setting this up, please reach out—we’re happy to assist!
No, it’s getting a complete makeover! We’ve designed a fresh, modern, and intuitive interface for both desktop and mobile. Our testers have raved about how easy it is to navigate, and we think you’re going to love how clean and user-friendly it feels.
Yes, all of your historical data is coming with you. You will have full access to your past transactions, eStatements, and tax documents right from day one—plus, the new system will make it even easier to search through them.
Yes! We’ve added several powerful new tools to help you manage your financial life in one place. Once you log in, you can:
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Monitor your credit score and history for free.
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Track your home's estimated value.
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Link and view accounts from other financial institutions.
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Enjoy a smoother, faster overall experience.
If your current password meets our updated, stronger security requirements, yes! If it doesn't, the system will simply prompt you to create a new, more secure password during your first login to ensure your information stays protected.
The safest way for members to contact us is via secure email as we can respond in more detail. Simply login to eBanking, select "Messages & Alerts" in the top right corner and select “Message.”
If you'd like to send us a email about general inquiries that do not require sensitive information, please fill out the following form.
Please do not include any of the information listed below in the Message section:
- Account Numbers
- Social Security Numbers
- Personal Identification Numbers (PIN)
- Usernames/Passwords
- Credit Card, Debit Card, or ATM Card Numbers
- Account Balance Information
- Credit Report Information
- Payment History
You can view our business hours and Financial Service Center location information below.
Our Member Care Center hours are as follows:
Monday, Tuesday, Thursday, Friday- 8:30 a.m. to 4:00 p.m.
Wednesday- 9:30 a.m. to 4:00 p.m.
You can review our membership eligibility here.
Our fax number is 301.429.0488.
- About FedChoice Credit Union
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