Frequently Asked Questions

No, they are not necessary for ITMs.

No. ITMs perform all functions ATMs perform, but also include a face-to-face experience with a FedChoice Financial Service Advisors which allows for many more types of transactions.

Touch the screen to begin your transaction and a Financial Service Advisor will soon appear on video. They can then help you with your transaction, just like they were sitting in front of you in person!

Financial Service Advisors will be available from:

During off hours, you can continue to use the ITM to make payments, deposits and complete withdrawals!

ITM stands for Interactive Teller Machine. Members can speak directly to a teller through a live two-way video. 

Members can perform all functions of an ATM at an ITM in addition to:

• Cashing Checks
• Cash and Check Deposits and Withdrawls
• Loan Payments and Transfers

FedChoice locations currently offering ITMs are:

• Lanham
• Brentwood
• New Carrollton
• IRS National
• IRS Philadelphia