We have received an update from TruStage, regarding a potential cyberattack that took place on July 11, 2026.
July 31, 2026 -
We want to share an update regarding TruStage, one of our insurance and financial services partners, and its ongoing recovery from a recent cybersecurity attack that significantly impacted critical technology infrastructure.
TruStage has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.
TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.
We understand that service disruptions can be frustrating, especially when you need help with a claim, policy, payment or other financial matter. Please know that we are staying closely connected with TruStage and will continue to share updates as we receive approved information.
Resources from TruStage
- Frequently Asked Questions - Find out general information and answers to common questions.
- Claims Submission Form - If you need to submit a claim on a TruStage policy, please use this link.
- For now, if you need assistance with a product from TruStage, please call 844.958.8910 or visit www.trustage.com/outage/individual. If your question requires information from TruStage, they will route it through the appropriate support process.
Recommended Actions for Members
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Watch for Scams: If you currently have or previously held insurance through TruStage, please ignore any unsolicited calls, emails, or text messages requesting payments, banking information, passwords, or personal details.
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Call or Delay New Applications/Inquiries: If you are considering applying for or inquiring about a TruStage product, we recommend call them and speaking with someone via their toll free number 1-88-TRUSTAGE (1-888-787-8243)