Fedchoice Federal Credit Union - Altogether Better



Member Shoppers

member_shopperWe’re looking for members to give us their opinion about the service at FedChoice and we’re willing to pay for it! As a member-owner of the Credit Union, we want to ensure you and other members are receiving the best possible service available. That’s why we’re looking for members to evaluate our service.

Mystery shopping is not difficult. In fact, anytime you visit or call FedChoice, you are already consciously or subconsciously evaluating the service you’re receiving. Now, we want to hear from you!

If you’re selected to be a mystery shopper, we’ll ask you to observe or listen for certain behaviors. Then, log on to the MysteryShoppers website and fill out an easy-to-complete form. And you’re done!  When your “shop” is complete, we will credit $10 to $20 to your account, depending on the type of shop you have completed. It’s that easy!

FedChoice has contracted with MemberShoppers, a respected provider of mystery shopping services to credit unions across the country, to coordinate this program. We have this partnership to ensure that each of your evaluations remains confidential. Employees will not know which member has evaluated their service.

Sound interesting? If so, follow these steps to apply:

  1. Go to MemberShoppers.com
  2. Click on the link that says “Become a Mystery Shopper” to read more about the program.
  3. Click on the link to the online application.
  4. Create a user name and password and enter your contact information. (This information will enable us to compensate you for the shops you complete. We will not ask for account information).
  5. In the box below the question “From which Credit Union did you receive the shopper invitation,” enter FedChoice Federal Credit Union.
  6. In the box that asks for your validation code, enter the word FedChoice.
  7. Click on the “Click to Submit” button.
  8. On the screen that follows, using the drop down list, choose the Financial Service Center that you use most often.
  9. Click on the “Click to Submit” button.

If you are chosen to participate, MemberShoppers will send you an email with your first assignment. Space is limited in the program, so if you are interested, please apply today.

Please Note:Board members as well as former and current employees of the Credit Union and their family members are not eligible to participate in the mystery shopping program. FedChoice reserves the right to limit the number of participants in this program.




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