FedChoice Named Member Service Top Performer
Lanham, MD, August 19, 2016 - MemberView, a credit union-specific member experience measurement system, has recognized FedChoice Federal Credit Union as a 2016 second quarter top performer by outperforming its peers and earning among the highest scores in total member service experience.
FedChoice led a group of 40 high performing credit unions across the United States in providing an extraordinary member experience based on direct member feedback.
MemberView is a customizable system that allows credit union members a way to provide feedback on the service they receive. Going beyond traditional transaction-based analysis, MemberView helps credit unions identify specific strengths and weaknesses in the service they deliver across all experiences and all channels.
“FedChoice’s top scores show a real commitment to listening to members and improving the member experience based on that feedback,” said Constance Anderson, founder of MemberXP.
To learn more about MemberView, visit www.memberxp.com.
MemberXP is the largest provider of credit union direct member feedback via mystery shopping in the United States. As a leader in industry-specific benchmarking and the nation’s highly-rated credit union member experience measurement services, MemberShoppers and MemberView, MemberXP provides actionable research to credit unions in their pursuit of brand differentiation via its omnichannel voice of member service with built-in member effort and promoter scoring.
FedChoice Federal Credit Union is home to almost 25,000 members who look to us for their day-to-day financial needs, future prosperity and retirement security. We serve federal civilian employees, their families, and household members, and help them navigate the ups and downs of government paychecks and benefits that are frequently challenged by an ever-changing political and economic outlook. We share the vision, values and ideals of our members.