Fraud Prevention

Online banking should be free of Internet security worries. You’ll be happy to know that we are constantly updating our Web site with the latest protections and security features. Below are some links to help you learn how to make your online banking experience safe and secure.

Verified by Visa®

Get an extra layer of security when you shop online

In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

How it works

1.Activate the Verified by Visa feature

Enroll your credit or debit card in the Verified by Visa program now, on your participating card issuer's website or while shopping online.

2.Shop at participating online merchants

Visit online merchants that display the Verified by Visa symbol for an added layer of protection.

3.Enjoy enhanced security

Enjoy added peace of mind. Activate Verified by Visa on your Visa credit and debit cards.

Nationwide Identity Theft

How does Nationwide® identity theft coverage work?

Fast! Just make one call to our identity theft hotline. Our identity theft experts will immediately take action to:

  • Quickly assess your situation to determine if fraud has occurred.
  • Stop damage to your credit within minutes of your authorization by directly contacting major credit bureaus.
  • Make all required phone calls to creditors, banks and agencies.
  • Assist you in replacing documents including driver’s license, passport, social security card or other ID.
  • Provide an emergency cash advance if theft occurs while you're away from home (restrictions and limits apply).
  • Provide up to $25,000 in recovery for expense reimbursement with no deductible.
  • And provide a full host of Identity Theft protection services to save you time, money, and frustration. 

Now with free Credit Monitoring!

Nationwide’s teamed up with Worldwide Assistance® and TransUnion® to offer ID theft customers free Credit Monitoring! This optional service sends e-mail alerts when your credit report changes. Best of all, it’s free with the purchase of identity theft coverage from Nationwide!

Don’t spend countless hours trying to recover your stolen identity. Save time, money, and frustration with identity theft coverage from Nationwide, your identity theft protection company.

To learn more about Identity Theft Coverage, contact a local agent today!    

Real-Time Decisioning

We have enhanced our fraud detection system to better protect your credit and debit cards. A sophisticated network makes “Real-Time Decisions” based on your usual spending patterns. If an "out of character" transaction is made, an alert will be created and you will be contacted immediately for verification.

This Falcon fraud detection service provides another weapon in the ongoing battle against unauthorized use of plastics. In literally seconds, the service prevents fraud by denying transactions with the possibility that the fraudster is still at the point-of-sale.   

Here is an example of a how Real-Time Decisioning works:

1. A new authorization (on your debit/credit card) is attempted at the point-of-sale.
2. The transaction passes through the Real-Time Authorization Settings to determine if the transaction appears to be high-risk.
3. If the transaction passes through Authorization, it is deemed “normal” and the transaction will continue as usual.

  • If it is deemed “high-risk”, the transaction is run through Real-Time rules to determine if the transaction falls outside of your usual spending patterns.
  • If the Real-Time rules confirm the transaction is high-risk, an alert is created.
  • Fraud is then stopped at the point of sale.
  • An FIS Loss Prevention Fraud Analyst or automated voice system attempts to contact the cardholder.
  • When the cardholder is reached and confirms that the transaction is indeed fraudulent, the account is blocked to prevent further activity.  

Other Things to Consider

Possible Impact on You

  • A small number of legitimate transactions will be declined until the validity of certain transactions may be confirmed.
  • If the Fraud Analyst cannot contact the cardholder, a temporary block is placed on the account.
  • The block stays on the account until the cardholder advises the Fraud Team to remove it.

Helpful Hints to Prevent Temporary Blocks

  • Contact FedChoice prior to using your credit or debit cards for large transactions.
  • Contact FedChoice before traveling abroad or going on vacation.
  • Update FedChoice with any new phone numbers.

Opt Out

Members will have the ability to opt-out from Real-Time Decisioning temporarily or indefinitely by contacting FedChoice. However, keep in mind that this service provides security features for credit and debit card use.

FedChoice is proud to offer this valuable service to all members free of charge! With Real-Time Decisioning, we can stop card fraud at the Point of Sale!