Fraud Prevention

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Online banking should be free of Internet security worries. You’ll be happy to know that we're constantly updating our Web site with the latest protections and security features. Below are some links to help you learn how to make your online banking experience safe and secure.

Verified by Visa®

Get an extra layer of security when you shop online

In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

How it works

1.Register for the Verified by Visa feature

Enroll your credit or debit card in the Verified by Visa program when prompted at the time of your online transaction. Upon activation, Verified by Visa protects you at every participating online store.

2.Shop at participating online merchants

Visit online merchants that display the Verified by Visa symbol for an added layer of protection.

3.Enjoy enhanced security

When you shop online at a participating merchant, your card will be automatically recognized as protected by Verified by Visa.

4. Easy verification process

Authenticate yourself in a Verified by Visa window using a one-time password which is issued to you during the transaction.

5. Complete the transaction

After entering the Verified by Visa code, simply complete your transaction. After validation by FedChoiced has taken place, your transaction will be completed.

 

 
Real-Time Decisioning

We've enhanced our fraud detection system to better protect your credit and debit cards. A sophisticated network makes “Real-Time Decisions” based on your usual spending patterns. If an "out of character" transaction is made, an alert will be created and you will be contacted immediately for verification.

This Falcon fraud detection service provides another weapon in the ongoing battle against unauthorized use of plastics. In literally seconds, the service prevents fraud by denying transactions with the possibility that the fraudster is still at the point-of-sale.   

Here is an example of a how Real-Time Decisioning works:

1. A new authorization (on your debit/credit card) is attempted at the point-of-sale.
2. The transaction passes through the Real-Time Authorization Settings to determine if the transaction appears to be high-risk.
3. If the transaction passes through Authorization, it's deemed “normal” for you and the transaction will continue as usual.

  • If it's deemed “high-risk”, the transaction is run through Real-Time rules to determine if the transaction falls outside of your usual spending patterns.
  • If the Real-Time rules confirm the transaction is high-risk, an alert is created.
  • Fraud is then stopped at the point of sale.
  • An FIS Loss Prevention Fraud Analyst or automated voice system attempts to contact the cardholder.
  • When the cardholder is reached and confirms that the transaction is indeed fraudulent, the account is blocked to prevent further activity.  

Other Things to Consider

Possible Impact on You

  • A small number of legitimate transactions will be declined until the validity of certain transactions may be confirmed.
  • If the Fraud Analyst cannot contact the cardholder, a temporary block is placed on the account.
  • The block stays on the account until the cardholder advises the Fraud Team to remove it.

Helpful Hints to Prevent Temporary Blocks

  • Contact FedChoice prior to using your credit or debit cards for large transactions.
  • Contact FedChoice before traveling abroad or going on vacation.
  • Update FedChoice with any contact information such as phone numbers, email addresses, home address, etc.

Opt Out

Members will have the ability to opt-out from Real-Time Decisioning temporarily or indefinitely by contacting FedChoice. However, keep in mind that this service provides security features for credit and debit card use.

FedChoice is proud to offer this valuable service to all members free of charge! With Real-Time Decisioning, we can stop card fraud at the Point of Sale!