Fedchoice Federal Credit Union - Altogether Better



Mobile eBanking

Have you tried our Mobile eBanking Application? We have apps for most of the popular smart phone operating systems that are currently out there – Apple and Android.

So – grab the FedChoice app, and start eBanking on the go! The login information that you currently use for banking online at FedChoice will carry over to the new app – no need to remember two user names or passwords! And, to make things even easier, deposit a check from your phone with our convenient Mobile Deposit.

There are two easy ways you can grab the app – just tap on the image to visit our Mobile site to download your new app (you will need to be on your mobile phone to do this) or visit us at https://mb.fedchoice.org which will also allow you to download the app if you're on your phone.



How do I sign in to Mobile eBanking?
Use the same username and password that you use for FedChoice eBanking.

What is a One-Time PIN (OTP)?
As a security feature, a One-Time PIN is sent to your email for use ONLY the first time you sign in to online banking. This 4-digit PIN will be appended to your eBanking password to get you logged in for the first time. After that, you just use your regular eBanking username and password.

Do I need to complete the process right away?
As soon as you load the app on your phone and enter your eBanking information, you will be sent the One-Time PIN. From this point, you have 24 hours to use the PIN before it expires. If it does expire, just contact FedChoice and we can reset it.

I loaded the app but never received the email with the One-Time PIN. What do I do?
Please make sure you are checking the correct email. It will be sent to the email that is associated with your eBanking account. To verify the email account to which the PIN was sent, you can sign into eBanking, click the “My Info” tab, and look at the “Email Address” field. If the PIN was sent to an email that you can no longer access, you will need to update your email in eBanking and contact FedChoice to resend the PIN.

How long will it take for my check to deposit?

If you make your deposit on a weekday, your deposit will become available after 2:00 PM that same day (normal check hold limits to apply). If the deposit is made after 2:00 PM, it will be available on the next business day after 2:00 PM. Deposits made on the weekend will not be available until after 2:00 PM on Monday. Deposits will not show in their accounts until 2:00 pm.

After depositing, what do I do with the check?

We recommend holding on to any check you deposit for at least 30 days. After that, you are free to destroy the check. A helpful tip – write VOID across the front after depositing to avoid confusion of “Did I or didn’t I deposit this already?” in the future.

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