New Chip Cards are Coming!
We’re excited our new cards with chips have begun rolling out. As your current card expires, expect your replacement to have a chip imbedded within it! Here’s a quick rundown on how to use your new card for purchases once it arrives.
- Insert your card “chip first” into a chip-enabled reader. When using your chip card, the card will remain in the terminal throughout the entire transaction.
- Follow all of the prompts on the reader and wait for the transaction to be completed. It may take longer than you were used to when swiping your card! The reader may also ask for your PIN or signature to complete the transaction.
- Remove your card after the transaction is complete, when you’re prompted to do so by the reader.
REMEMBER TO TAKE YOUR CARD!
Not every store has a chip card reader yet! You may continue to find yourself swiping your card when paying for your purchases.
Frequently Asked Questions
What is the number to activate my new chip card? Call 800.543.5073 within the U.S. or 727.570.4888 collect from outside the U.S. If you experience an issue during activation please call us at 301.699.6151.
What is a chip card and why am I getting one? Chip cards are credit or debit cards that have an embedded chip. Chip cards offer you advanced security when you use the chip to pay in store or at an ATM.
When will I be getting a chip card? Your new chip card will arrive in the mail to replace your non-chip card prior to expiration.
I’ve heard the term EMV, what is that? Chip cards are based on a global card payment standard called EMV which stands for Europay, MasterCard and Visa. Those are the companies that originally introduced the technology that is now used in more than 80 countries. There are more than 3.4 billion chip cards issued across the globe.
Why are chip card transactions more secure? Chip card transactions offer you advanced security in-store and at the ATM by making every transaction unique. And, your chip card is more difficult to counterfeit or copy. If the card data and the one-time code are stolen, the information cannot be used to create counterfeit cards and commit fraud.
Can I still use my chip card at a non-chip-enabled ATM or merchant terminal? Yes. Your card will have a chip and a magnetic stripe to accommodate any situation.