We continue to montior the Target® credit and debit card security incident and we want to share with our members the email that Target® sent out to their customers:
Dear Target Guest,
As you may have heard or read, Target learned in mid-December that criminals forced their way into our systems and took guest information, including debit and credit card data. Late last week, as part of our ongoing investigation, we learned that additional information, including name, mailing address, phone number or email address, was also taken. I am writing to make you aware that your name, mailing address, phone number or email address may have been taken during the intrusion.
I am truly sorry this incident occurred and sincerely regret any inconvenience it may cause you. Because we value you as a guest and your trust is important to us, Target is offering one year of free credit monitoring to all Target guests who shopped in U.S. stores, through Experian’s® ProtectMyID® product which includes identity theft insurance where available. To receive your unique activation code for this service, please go to creditmonitoring.target.com and register before April 23, 2014. Activation codes must be redeemed by April 30, 2014.
In addition, to guard against possible scams, always be cautious about sharing personal information, such as Social Security numbers, passwords, user IDs and financial account information. Here are some tips that will help protect you:
Never share information with anyone over the phone, email or text, even if they claim to be someone you know or do business with. Instead, ask for a call-back number.
Delete texts immediately from numbers or names you don’t recognize.
Be wary of emails that ask for money or send you to suspicious websites. Don’t click links within emails you don’t recognize.
Target’s email communication regarding this incident will never ask you to provide personal or sensitive information.
Thank you for your patience and loyalty to Target. You can find additional information and FAQs about this incident at our Target.com/databreach website. If you have further questions, you may call us at 866-852-8680
FedChoice is aware of the Target® credit and debit card security incident. We have fraud detection processes in place, and we are most effective in fighting fraud when we work together with you. We recommend that you monitor your account activity on a regular basis. We offer our members multiple layers of security protection against fraud, including the Visa® Zero Liability policy.
How can I find out whether my card was affected?
FedChoice is still investigating this recent breach at Target® stores to determine whether our FedChoice credit or debit cards were affected. We strongly encourage you to monitor your accounts and review your monthly statements carefully. Notify FedChoice immediately if you see any unauthorized activity so that we may block your account.
Should I reset my Personal Identification Number (PIN)?
There is no indication that any card PIN information was compromised. While our members are welcome to visit a Financial Service Center and reset their PIN debit card anytime they wish, we do not recommend changing your PIN due to this security breach. Changes to a PIN on FedChoice credit cards will require a reissue of the credit card.
Should I cancel my card?
There is no need to cancel your card at this time as we have not identified any affected accounts at this time. If your card was used as a credit card, you are backed by the Visa® Zero Liability Policy that helps protect you.
Are you going to reissue my card?
FedChoice does not intend to do a mass reissue of cards at this point in time. When there is a security breach such as the one that recently occurred, only about five percent of the cards are ever used by thieves. FedChoice is aware that during this time of the year, when holiday shopping and/or traveling is more likely to occur, access to your account is a needed convenience.
We remain dedicated to keeping our members and their accounts safe. If you have any additional questions about this incident and your cards, we encourage you to contact our Financial Advisory Center at 301.699.6151 • 800.969.6151 or send us a secure e-mail via eBanking. You may also stop by your local Financial Service Center during regular business hours for assistance.